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Branch Service Manager, Tehachapi, CA
Category: Banking
  • Your pay will be discussed at your interview

Job code: lhw-e0-89768934

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MUFG Union Bank

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Branch Service Manager, Tehachapi, CA
Discover your opportunity with Union Bank and become a part of
one of the world's leading financial groups. Union Bank is a member of
Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the
world with total assets of over $2.4 trillion (as ranked by SNL Financial,
April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we're
13,000 strong, working together to positively impact every customer,
organization, and community we serve. At Union Bank, we aim to be the premier
and most-trusted West Coast bank, serving customers with high-touch, local
delivery and global capabilities as we leverage our rich, 150-year history.
This is all part of our inclusive, high-performing culture supported by
competitive Total Rewards, including our cash balance pension plan. Join a team
that's working to fulfill its vision to be the world's most trusted financial


# JobSummary:

Reporting to the Branch Manager, the Branch Service Manager
is responsible for managing all aspects of day-to-day branch operations with an
emphasis on risk mitigation, regulatory compliance and maximization of sales
referrals. Provide indirect leadership to a team of sales and service
professionals to meet and exceed sales goals and provide a consistent positive
customer experience. This position is also responsible for a variety of duties
focused on the development of new business, as well as retaining and expanding
current relationships with customers. Depending on the office assigned, may be
responsible for service management of specialty segments such as Priority, Cash

**and Save etc.**

# MajorResponsibilities:

Under guidance and direction from the Branch Manager, the

**Branch Service Manager will be responsible for:**

30% Branch Operations /Risk Management/Compliance

+ Partnering with the Branch Manager in trainingand supporting risk mitigation activities.

+ Ensure understanding, knowledge and adherence tooperating policies, procedures and regulatory requirements of branch staff.

+ Effectively resolve problems, exceptions, andaccount adjustments.

+ Approve or disapprove transactions withinassigned authority limits. Transaction approval limits may vary based on branchlevel and complexity.

+ Security Coordinator for the branch.

25% Customer Service

+ Lead, monitor and coach branch employees todeliver a consistent positive customer experience.

+ Resolve customer issues and complaints in atimely, professional and effective manner.

+ Act as liaison with other support areas of theBank to resolve customer issues. When necessary, may be required to performactivities related to other branch positions (e.g. cash handling).

20% Training/Coaching

+ Staff Assist in creating and managing a strongsales, service and operations culture, fostering an environment in which allbranch employees excel and achieve scorecard goals.

+ Coach and monitor staff to ensure consistentperformance expectations are achieved.

+ Provide ongoing guidance, coaching and trainingto branch employees to ensure they are able to perform their job effectively.

+ Provide cross-training opportunities anddirection for the career growth and development of employees.

25% Sales Management Activities

+ Coach tellers to effectively identify qualityreferral opportunities and refer appropriately. Maximize sales growth bydeveloping and participating in customer acquisition and retention programs.

+ Manage customer retention program and conductretention calls and visits regularly.

+ Open new consumer and business accounts asrequired by branch traffic and/or staffing.

+ Represent the Bank by participating in localcommunity activities.

+ The Branch Service Manager will serve as theacting manager in the absence of the Branch Manager.

+ Perform miscellaneous duties as assigned.

+ Job grade is dependent on branch level andcomplexity exceptions to standard grade assignments require RegionalExecutive approval.

# AdditionalInformation:

+ Typically requires 5 years' branch operationsexperience including management

+ Requires strong sales and service orientation andthe ability to communicate effectively with all levels of management andclients.

+ Excellent leadership, interpersonal and coachingskills.

+ Working knowledge and experience with complianceregulations.

+ Thorough knowledge of banking practices, productsand services, including any specialty areas assigned such as Priority or Cashand Save.

This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.

_The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified._

_We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category._

_A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses._

# Job: _Branch Banking_

# Title: _Branch Service Manager, Tehachapi, CA_

# Location: _CALIFORNIA-Tehachapi_

# Requisition ID: _10021172-WD_

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