Job Actions

Job Information

Access or Senior Access Representative
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89769269

Company Profile

University of California , Irvine (UCI)

Contact Company

Local Information

Laugh while you Look

Sponsored Ads


  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Access or Senior Access Representative
**Position Summary: **
The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.
This position can be filled as a Access or Senior Access Representative
**Salary Range: **
**Rate Minimum **$18.92** **** Maximum **$25.58
**Required Qualifications:**
Ability to establish and maintain effective working relationships across the HealthSystem
Ability to maintain a work pace appropriate to the workload
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated knowledge of insurance programs and/or government programs
Demonstrated knowledge of medical terminology
Excellent written and verbal communication skills in English
Minimum 6 months experience working in a customer service position plus 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)
Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting
Must demonstrate customer service skills appropriate to the job
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
**Preferred Qualifications:**
Bilingual skills in English and Spanish and/or Vietnamese
Demonstrated experience working with a patient registration software system
Knowledge of University and medical center organizations, policies, procedures and forms
**Physical, Mental & Environmental Demands:**
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements _normally expected_ to perform _regular_ job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
*UC Title:* Access or Senior Access Representative
*Position Number:* 10007410
*Reports to:* Manager
*Working Title:* Senior Access Representative
*Cost Center:* Call Center (8571)
*Bargaining Unit:* EX
*FLSA:* Nonexempt
*Job Code:* 9098
*Date Created:* 05/11/2018
*Shift:* Day Shift
*Hours:* 40.00
*Updated:* Yesterday
*Location:* Orange, CA, United States
*Job Family:* Support Services

More Information »